Refund policy

Return & Refund Policy

This Return & Refund Policy applies to all purchases made on luluteapot.com, operated by Yavok LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA. By placing an order with Granny Lulu, you agree to the terms described below.

Return Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return, items must meet all of the following conditions:

  • The item is unused and in its original condition.
  • The item is in its original packaging, with all tags, inserts, and accessories included.
  • The return request is initiated within 30 days of the date the order was delivered.

Items that do not meet these conditions will not be accepted for return and will be sent back to the customer at their expense.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been used, washed, or altered in any way.
  • Items marked as final sale at the time of purchase.
  • Gift cards.
  • Items returned after the 30-day return window has closed.

How to Start a Return

To initiate a return, please contact our support team by email at teatime@luluteapot.com within 30 days of your delivery date. Please include the following information in your message:

  • Your full name and order number.
  • The item or items you wish to return.
  • The reason for the return.

Our team will respond with return instructions, including the return shipping address. Do not send items back without first receiving authorization from our team, as unauthorized returns may not be processed.

Return Shipping Costs

Unless an item is confirmed to be defective or was shipped in error (see Damaged or Incorrect Items below), the customer is responsible for the cost of return shipping. We recommend using a trackable shipping method, as we cannot be responsible for items lost or damaged in transit on their way back to us. Return shipping costs are non-refundable.

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund. If the return is approved, a refund will be issued to your original payment method within 5 to 10 business days of us receiving the returned item. Please note that your bank or payment provider may require additional time to post the credit to your account.

All refunds are issued in US dollars (USD).

We do not charge restocking fees.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return your original purchase following the process described above and place a new order on luluteapot.com once your return is approved.

Damaged or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us at teatime@luluteapot.com within 7 days of delivery. Please include your order number and clear photographs showing the damage or the incorrect item received. We will cover the cost of return shipping in these cases and will offer a replacement or a full refund, at your preference, once the issue is verified.

Order Processing and Shipping

Orders are typically processed within 1 to 3 business days of being placed. Estimated delivery within the United States is 5 to 10 business days after the order has been processed. International orders are delivered in 7 to 14 business days after processing. Tracking information will be provided by email once your order has shipped. Please note that some items may ship from partner warehouses, which can result in separate shipments for orders containing multiple items.

Governing Law

This policy is governed by the laws of the State of Wyoming, USA, without regard to its conflict of law provisions.

Contact Us

If you have any questions about this Return & Refund Policy, please reach out to us:

Questions? Our customer service is available Monday through Friday, 9:00 AM to 6:00 PM (EST), by email at teatime@luluteapot.com or by phone at +1 307 225 1076.