Shipping policy

Shipping Policy

Thank you for shopping with Granny Lulu at luluteapot.com. Please read the following shipping information carefully before placing your order. By completing a purchase, you agree to the terms outlined in this policy.

Order Processing

All orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or federal holidays will begin processing on the next available business day.

You will receive an order confirmation email at the time of purchase. Please ensure your email address and shipping address are entered correctly before submitting your order, as we are unable to redirect shipments once they have been dispatched.

Shipping Destinations

Granny Lulu ships to the United States and internationally. Every order is shipped with tracking. For international orders, customs duties, import taxes and any fees charged by the destination country are the responsibility of the recipient and are not included in the product price or the shipping fee.

Delivery Timeframes

Once your order has been processed and shipped, estimated delivery within the United States is 5 to 10 business days with Standard Shipping, or 3 to 7 business days with Premium Express ($9.95). International orders are delivered in 7 to 14 business days after processing. Please note that delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier capacity, and other factors outside our control.

Shipping Costs

Standard Shipping within the United States is free on every order. Premium Express within the United States is $9.95. International Standard Shipping is $9.90, and free on orders of $59 or more.

Shipping costs are calculated based on your order and delivery address. The applicable shipping fee will be displayed at checkout before you complete your purchase. All charges are listed in US dollars (USD).

Shipment Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to become active after you receive your confirmation email.

Partner Warehouses

Some items sold on luluteapot.com are fulfilled by our partner warehouses. As a result, you may receive your order in multiple packages and on different delivery dates if your order contains items from more than one fulfillment location. Each shipment will include its own tracking information.

Shipping Delays

Granny Lulu is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to carrier delays, severe weather conditions, natural disasters, public health emergencies, or peak shipping seasons. We appreciate your patience in such situations and encourage you to monitor your tracking information for the most current delivery updates.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please take the following steps:

  • Check around your delivery area, including any secure package locations, mailboxes, and with neighbors.
  • Allow one additional business day, as carriers sometimes mark packages as delivered slightly before they arrive.
  • Contact the carrier directly using the tracking number provided in your shipping confirmation email.
  • If the issue remains unresolved, contact our support team at teatime@luluteapot.com so we can assist you further.

Granny Lulu will make reasonable efforts to assist in locating lost packages; however, we are not liable for packages confirmed as delivered by the carrier to the address provided at checkout.

Incorrect Shipping Addresses

Please verify your shipping address carefully before completing your order. Granny Lulu is not responsible for orders shipped to an incorrectly entered address. If you notice an error in your shipping address after placing an order, contact us immediately at teatime@luluteapot.com. We will do our best to make corrections, but we cannot guarantee changes can be made once an order has entered processing or has been shipped.

Returns

We accept returns within 30 days of delivery. For full details on our return process, please refer to our Returns Policy or contact us at teatime@luluteapot.com.

Contact Us

If you have any questions or concerns regarding your shipment, please do not hesitate to reach out to our customer support team:

  • Email: teatime@luluteapot.com
  • Website: luluteapot.com
  • Legal Entity: Yavok LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA

This shipping policy is governed by the laws of the State of Wyoming, USA.

Questions? Our customer service is available Monday through Friday, 9:00 AM to 6:00 PM (EST), by email at teatime@luluteapot.com or by phone at +1 307 225 1076.